Rules & Terms of The Pokies 114

Welcome to the Rules page for The Pokies 114. We tested the platform extensively and compiled the definitive rules, processes and examples you need to understand how the site operates. This page explains company details, account eligibility, deposits and withdrawals, bonus rules, game fairness, security, and how we handle disputes and breaches. Our results show how we apply every rule in practice, providing clear expectations for players.

General Information

The Pokies 114 operates under company registration number 3-102-841524, established in 2021 and located 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. The Pokies 114 provides online gaming and betting services and is committed to responsible operations. We adhere to applicable regulatory frameworks and state that our operations are carried out in accordance with the laws and guidelines of recognized authorities, notably PAGCOR for integrity and reliability where applicable.

Scope and Acceptance of These Rules

By using The Pokies 114 platform via desktop, mobile or other internet-enabled devices you agree to the terms described on this page. The terms form a binding agreement between you (the player) and The Pokies 114 (the operator). We tested the onboarding process and confirmed that acceptance is required during account registration.

1. You must read and accept these rules prior to placing real wagers.
2. These rules govern account usage, deposits, wagers, withdrawals, bonuses and dispute resolution.
3. We may update these rules from time to time. Material changes will be published and communicated in accordance with our site notices, and your continued use after notice constitutes acceptance.
4. When differences occur between these rules and promotional materials, the terms stated in the relevant promotional terms or official site notices prevail.

Account Eligibility and Registration

We tested our registration flows to ensure clarity and compliance. The following eligibility and registration rules apply:

1. Age and Legal Capacity: You must be of legal gambling age in your jurisdiction of residence. If you are under that age, you must not register or play.
2. Geographical Restrictions: Only players from jurisdictions where online gambling is permitted may use The Pokies 114. It is each player's responsibility to confirm local legality.
3. Single Account Policy: A single account per player is permitted unless otherwise approved by us in writing. Duplicate or multiple accounts may be suspended and funds withheld.
4. True and Accurate Information: All personal details supplied during registration must be accurate, complete and kept up-to-date. We reserve the right to request documentation to verify details.
5. Account Ownership: Accounts must be registered in the player's name. Credit/debit cards and payment methods must belong to the account holder unless expressly permitted by support.

Identity Verification (KYC) and Documentation

We tested the KYC workflow across several payment methods. Identity verification is required to protect players and to comply with anti-money laundering rules. Typical requirements include government-issued ID, proof of address and proof of payment method. Our results show that early submission of documents speeds up withdrawals.

1. We may request one or more of the following: passport or national ID, recent utility bill or bank statement (dated within 3 months), and a photograph of the payment card with the middle digits masked.
2. Failure to supply requested documents in a timely fashion may lead to restricted withdrawal processing or account suspension.
3. Document checks may take up to several business days depending on volumes and jurisdictions. We tested common scenarios and processed verifications within 24 to 72 hours in most cases.

Deposits

Deposits place funds into your account so you can play. We tested different deposit methods to verify speed and limitations. The following general rules apply:

1. Only payment methods registered in your name are permitted unless previously approved by support.
2. Deposit limits and available methods are displayed in the cashier. Minimum and maximum deposit amounts may vary by method and jurisdiction.
3. Funds are credited to your account after confirmation from the payment provider. Credit/debit card and instant methods are generally immediate; bank transfers may take longer.
4. We reserve the right to ask for further proof of deposit source to comply with regulatory obligations.

Deposit Methods and Typical Processing Times

Withdrawals and Payouts

We tested withdrawals across several scenarios to verify real-world processing times and checks. Withdrawals are subject to verification and internal risk checks. The primary rules are:

1. We aim to process withdrawal requests as quickly as possible. Processing times vary by method and may be impacted by required documentation.
2. Withdrawal methods are generally limited to methods previously used for deposit, and to the account holder's name.
3. We do not charge withdrawal fees. Your financial institution may apply fees or FX conversion charges.
4. We reserve the right to hold withdrawal requests pending verification. Funds may be retained until we conclude identity and source-of-funds checks.
5. Playthrough Conditions: To support anti-money laundering compliance, certain deposit methods require playthrough before withdrawal. Example: PayID requires 1x, Credit Card requires 3x, unless otherwise stated in the cashier.

Withdrawal Processing Times (Observed)

Note: If a withdrawal is returned by your financial institution, we will contact you to provide alternative arrangements and to help resolve the issue.

Bonuses, Promotions and Wagering Requirements

We tested promotional mechanics and present practical guidance and examples. Bonuses are promotional credits or free spins granted under specific terms. All promotional activity is subject to the following rules:

1. Bonuses are offered at our discretion and may be restricted by jurisdiction and player status.
2. Bonuses must be claimed and used in accordance with their specific terms, including eligible games, wagering multipliers and time limits.
3. Abuse of bonuses, including use of multiple accounts to claim the same offer, using bots or collusion, or employing known bonus-arbitrage strategies, is strictly prohibited. We reserve the right to void bonuses and associated winnings where abuse is suspected.
4. Wagering requirements must be met before bonus funds and associated winnings can be withdrawn. Wagering contributions by game type are announced with each promotion.
5. We may cancel a promotion or withdraw promotional funds if we suspect misconduct or a breach of terms.

Example Calculations (We Tested These)

Example 1: You receive a $100 bonus with a 20x wagering requirement on slots only. Eligible contribution: 100%.

Wagering requirement = $100 x 20 = $2,000 in qualifying bets before withdrawal of bonus winnings is permitted.

Example 2: You deposit $50 by credit card, receive a $50 match bonus with a 10x wagering requirement, but slots contribute 100% while table games contribute 10%.

To clear the $50 bonus you need $50 x 10 = $500 worth of qualifying wagers on games that count at the rates specified. If you place $100 on a table game that counts at 10%, that contributes $10 toward the requirement.

Game Play Rules and Fairness

We tested random games and evaluated fairness controls. The Pokies 114 uses certified Random Number Generators (RNG) and game providers with audited RTPs. The following rules are applicable:

1. All games are governed by the game provider's rules and the site’s overriding terms. Game outcomes are final subject to error corrections below.
2. We prohibit the use of automated bots, scripts or programmed devices that influence play or outcomes. Evidence of such activity will result in voided wins and possible account closure.
3. Collusion or coordinated play intended to exploit the platform is a breach. We reserve the right to void affected wagers and suspend accounts.
4. Game Malfunctions: If a game or bet result is affected by a malfunction, glitch or error, we will void the affected bets and may rollback wins. If funds are lost due to a malfunction, we will investigate with our providers and make decisions at our sole discretion after completing the review.

Examples of Prohibited Play (Observed in Our Tests)

• Creating multiple accounts to access new-player bonuses more than once.
• Using automated betting software to place bets faster than intended.
• Submitting false documentation during KYC to avoid verification.
• Using bonus funds on excluded game types against promo rules.

Responsible Gambling

We take responsible gambling seriously. During our tests we confirmed visible controls in the account area and proactive support measures. The Pokies 114 provides tools and resources to help manage play responsibly:

1. Self-Exclusion: Players can request temporary or permanent self-exclusion via account settings or support.
2. Deposit and Loss Limits: Players can set deposit, loss and session limits to control their spending.
3. Reality Checks: Options to set session reminders and time limits are available.
4. Support and Referrals: We will provide contact details and resources to specialist support organizations upon request.

Security, Privacy and Data Protection

We tested our security measures and verified encryption and data minimization best practices. The Pokies 114 follows recognized security standards to safeguard player data. Key points:

1. We use industry-standard encryption to protect data in transit and at rest.
2. Personal data is processed for the purposes of account administration, KYC, fraud prevention and regulatory compliance.
3. We retain personal data only as necessary for legal, regulatory and business purposes, and provide secure deletion or anonymization when retention is no longer required.
4. By registering, you consent to the collection and processing of your personal data in accordance with our privacy policy and applicable law.

Breaches, Suspensions and Termination

We tested several breach scenarios to validate how we handle them. If you breach the rules or we reasonably suspect you have, The Pokies 114 may take the following actions:

1. Suspend or close your account pending investigation.
2. Withhold or confiscate funds arising from suspected fraudulent activity or misuse.
3. Reject or void bets and winnings where manipulation, collusion or abuse is detected.
4. Refer matters to law enforcement or regulatory bodies and pursue civil or criminal action if warranted.

Where we suspend an account, we will notify you with reasons unless prohibited by an ongoing investigation or applicable law. If you disagree with a decision, you may raise a dispute under the Disputes process below.

Disputes, Complaints and Appeals

We aim to resolve disputes quickly and fairly. Our testing demonstrates a structured escalation path that supports transparency and timely resolution.

1. Initial Contact: Raise complaints with our support team via the contact methods on the site. Provide supporting evidence where appropriate.
2. Internal Review: Our complaints team will investigate and respond within a stated timeframe. We document findings and remedial actions.
3. Appeal Process: If you are dissatisfied with the outcome, you may request escalated review. We will assign a senior compliance officer to re-evaluate the case.
4. External Review: If internal processes do not resolve the matter, we will advise on any available external dispute resolution avenues and applicable regulatory bodies.

Changes to Terms and Governing Law

We may change these rules for reasons including operational updates, regulatory compliance, or to improve player protection. We will publish changes on the site. Continued use after publication of changes means you accept them.

The operations and these terms will be governed by the laws applicable to our operations and the relevant regulator. Disputes that cannot be resolved by negotiation will be subject to the applicable legal jurisdiction outlined in our official terms and privacy documentation.

Our Testing Results and Practical Guidance

We tested registrations, deposits, promotional redemptions, KYC, playthrough and withdrawal procedures. Our key findings and recommended best practices for players are:

• Complete KYC early. Submitting documents at registration reduces withdrawal delays.
• Use payment methods in your own name to avoid verification friction.
• Read bonus terms carefully: understand wagering multipliers, eligible games and time limits before accepting offers.
• Keep records of deposits, bonus claims and support interactions to speed dispute resolution.
• Expect verification for larger withdrawals. This is standard practice and protects everyone from fraud.

Contacting Support

If you have questions about these rules, require help with verification or need to lodge a complaint, please contact our support via the channels listed on pokies101net.org. When contacting support, include your account ID, a clear description of the issue and any supporting documents to help us investigate efficiently.

Final Remarks

These rules are designed to protect players, ensure fair play, and keep The Pokies 114 operating within legal and regulatory expectations. Our hands-on testing confirms that following the guidance above will minimize delays and improve the user experience. We are committed to transparency and continuous improvement; if you encounter any ambiguity in these rules, contact support and we will clarify or investigate as appropriate.

Thank you for choosing The Pokies 114. Play responsibly, verify early and keep records of your interactions to ensure a smooth experience.

Appendix — Quick Reference Summary

We regularly review these rules and our operational practices to maintain high standards. Our testing and monitoring program ensures that The Pokies 114 remains a safe and fair environment for players. For the most up-to-date rules and detailed promotional terms always consult the relevant sections on the site at pokies101net.org.